How to build a good EMR?
March 28, 2011 / Jigar Patel
There is an inherent gap between how engineers think and how doctors think. Give an engineer some time, food, and money and there are few limits outside of their imagination as to what they can create from scratch. The grand majority of doctors, however, are not builders; they are pattern-recognition machines trained to recognize constellations of symptoms to diagnose disease and treat it. Don’t underestimate the impact of this difference in mentality.
When engineers encounter software that doesn’t work the way they want, they either hack it to make it so or find/build other software that does. When doctors buy a piece of software that is, in practice, a crappy product, they often keep working with it for the following reasons:
- They don’t know that things can be better.
- They don’t know how to give useful feedback to the dev team.
- They don’t have the time to build/seek another solution.